At Pawfect Finds, we want our customers to be happy with their order.

If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible with your order number, a description of the issue, and clear photos of the product and packaging.

Once we receive your request, we will review it and let you know the next steps.

Items must be unused, in their original condition, and with original packaging where possible.

Change of mind returns may be accepted at our discretion. If approved, the customer may be responsible for return postage costs.

Refunds will be processed back to the original payment method once the return has been reviewed and approved.

Please do not send items back without contacting us first.

For any return or refund questions, please contact us through our contact page.